A fast, modern chat experience for both sides — with the full story of who you're talking to right beside the conversation, and routing that sends each chat to the right team.
Your agents see who they're talking to, where they are, every page they've viewed and their intent score — so the very first reply is informed, not generic.
The little things that make real-time chat actually work for a busy team.
Sound, toast, tab flash and desktop notification — pick what gets your attention, mute when you need to.
Each agent has a name and photo that show on their messages — to visitors and in your reports.
Share files both ways and drop in saved replies with a slash command to answer faster.
Off-site conversations land next to website chats, with the same AI assistant, routing, CSAT and reporting. Repeat contacts are merged into one customer profile across channels.
Two-way email, WhatsApp, SMS, Facebook Messenger, Telegram and Instagram DM — connected per site, answered from one queue.
Email and phone matching merges duplicate profiles automatically, so agents see the whole relationship — not fragments.
Installable PWA and a native iOS/Android app shell with push notifications and real-time updates — plus a WebView SDK to put chat inside your own mobile apps.
Every new chat starts with an internal note: the visitor's page, journey, device — even JavaScript errors on their screen.
Wire your internal tools as signed webhooks. Agents run them without leaving the conversation — and the AI can run them too, with confirmation or on autopilot.
Internal notes the visitor never sees, and an AI summary drafted at close so the record writes itself.
New chats post into your channel; agents answer with #42 on it! and the visitor sees it in the widget instantly. See integrations →
Callers talk to your grounded AI in real time, in their language — with handoff to a person when it matters. Unattended calls fall back to voicemail → ticket → AI SMS. See voice →
The widget auto-detects the visitor's language — greeting, pre-chat, queue and hours messages included — and the AI replies in it too. RTL Arabic works out of the box.
Start the conversation while intent is high — with everything you need to make it count.