What's new in SiteHelp. Shipped and live.
Callers now talk to the same grounded AI that answers your chats — a real-time spoken conversation in the caller's language, with handoff to a human or voicemail when it should. Every call is transcribed into the workstation and counts in your resolution analytics.
Beyond exposing an MCP server, the assistant is now an MCP client: connect your own admin API, billing system or ops runbook and the AI calls those tools mid-conversation to resolve requests — capped, audited, and injection-guarded.
Reply to chats from Slack or Microsoft Teams, automate anything over the public REST API with tenant tokens, and plug AI agents in through a native Model Context Protocol server exposing your knowledge base, inbox and action catalog as tools.
Point your phone number at the platform: callers leave a voicemail, it becomes a transcribed high-priority ticket, and the AI texts back a grounded answer from your knowledge base.
One URL puts the full chat — themes, languages, AI, attachments — inside your iOS or Android app, with logged-in users skipping the pre-chat survey.
Step through a visitor's session on a played-back timeline — pages, clicks, scroll depth, rage clicks and JS errors. An interaction timeline, never a screen recording.
Every visitor-facing string ships in 15 languages (RTL Arabic included), auto-detected from the browser, and the AI always replies in the language the visitor writes in.
Batch-test the AI on real questions before launch, see unanswered questions clustered into topics with one-click drafts, and track a strict resolution rate priced against per-resolution vendors.
Per-site schedules with "we're back at 9:00" messaging and live queue positions in the widget — plus PDF, Word and Markdown uploads the AI reads into its knowledge.
Answer texts (Twilio), Facebook Messenger and email from the same workstation and AI bot as your website and WhatsApp chats — one shared inbox across every channel.
Provision and manage white-labelled client sub-accounts — each with its own branding, plan, seats and branded login — with one-click "open their console".
Two-way WhatsApp over the Meta Cloud API, with the AI bot answering automatically and seamless handoff to agents.
Install the workstation to your phone or desktop and get new-chat alerts — including background push.
See exactly how much of your support the bot resolves on its own, scored against a target, with the agent-hours it saved.
Draft a knowledge-base-grounded reply in one click, then edit and send. Plus automatic sentiment tagging and replies in the customer's own language.
Post-chat ratings, first-response SLA compliance, and a public branded help center built from your knowledge base.
Signed event webhooks to connect any tool, an audit log of sensitive actions, and Google single sign-on.